We have created the following policies to provide clarity and to help ensure the safety and comfort of all of our human and canine guests.  Thank you so much for your understanding!

In addition to the links below, if you are a first time visitor to our special inn, please also take a moment to review our complete "summary of services."

Check in Times
Dog Guests
Vaccinations and Titers
Dogs in the House
Barking and Howling
Accidents and Dog Waste
Age Requirements (Human and Canine)
Reservation Policy
Cancellation Policy
Date Change Policy
 If you purchased any of our Group Hound vouchers, please click here for de'teails' and return policy

  Check in and Check out

Check in time is from 3pm - 7pm except Friday when hours are extended to 9pm. Check out is 11am.

So that we are able to serve everyone to the best of our ability, we are no longer able to make ANY EXCEPTIONS to the 3pm check in time. If you arrive early, we cannot assure service and thank you for your understanding.

If you arrive later than 7pm (or 9pm Fridays), we require a phone call to accommodations your late arrival. Our phone number is 802-558-2661.

If you wish to take advantage of early doggie care on check in day, advanced reservations MUST BE MADE IN AVDANCE AND CONFIRMED. All reservations are subject to availablity. The fee extended doggie care is $25, payable in advance and check in times are 8am - 11am.

Dog Guests:
Upon making your reservation you will receive a link to our "Dog Profile Form." This is an informative, FUN questionaire designed to ensure the safety and welfare of your dog during your stay at The Paw House.  As a general rule, dogs must be friendly towards people and other dogs.  Room rates are based upon up to 2 dogs. Three dogs are welcome - there is an additional fee of $25 per night for a third dog. If you plan to bring more than three dogs, please call before booking online. Thanks.
Vaccinations and Titers:
For the safety of all dog guests, we require notification from your vet stating that your dog is current on their vaccinations or titers for DHLLP (a.k.a DHL2P or 5 in 1), bordatella and rabies.  You can send the note via regular mail, e-mail, or you can bring it with you and provide it to us upon checking in.

Dogs in the House: 
All dogs are permitted in the private guest rooms and common areas.  There are custom dog beds in each room so your dog can sleep in style!  There is no additional deposit for keeping a dog in a guest room. We ask your understanding that The Paw House reserves the right to full reimbursement for any damage caused by human or dog guests.  

We go to great lenghts to provide for the safety and comfort of all guests, our staff and most importangly your dog. Because of this we require that you do not leave your dog unattended (alone) in your bedroom.  Our doggie care facility is available 24/7 to accommodate your dogs while you are exploring Vermont without them. If you have the need to leave your dog in your bedroom, locked up, alone, hen we ask that you not visit us. Thank you so much for your understanding as this has been a source of frustration for us and for other guests who understand and appreciate our attempt to provide your dog with a most comfortable vacation experience.

Also, if you are a first time visitor, we also suggest that you check out a comprehensive page that highlights our services. Summary of services for first time guests. This is a helpful page that goes into great detail about our policies that we have developed since 2001.

We have hundreds of acres to walk off-leash, and also have an off-leash dog park.  To prevent injuries to both humans and guests, we ask that all dogs be leashed in the house. 
Barking and Howling:
Human guests must take all measures to prevent their dogs from loud, and/or frequent, and/or habitual barking, howling, crying, or yelping.  Human guests should also refrain from loud, and/or frequent, and/or habitual barking, howling, crying, or yelping.
Accidents and Dog Waste:
We take great pride in the beauty of our inn and in our grounds and appreciate all of the positive feedback that we have received from our guests over the years regarding our "overboard" focus on cleanliness. 
It is our goal to ensure that dog waste and accidents do not have any type of negative impact on the environment.
On the grounds of the property we have placed clearly marked green receptacles for dog waste. ALL dog owners and Inn employees and/or managers will be responsible for depositing dog waste into these receptacles.  Unfortunately if someone fails to pick up after their dog on The Paw House property, they will be asked to leave with no refund.  Please do not place dog waste into the trash, toilet, or any other area other than designated receptacles.

We understand that accidents happen. If your dog should have an accident in the room or house, PLEASE clean it and notify a member of The Paw House staff as soon as possible. Cleaning supplies can be found under each bathroom sink.

We do not have an age restriction on dogs - all dogs of all ages are welcome so long as they are housebroken.

We are pleased to say that we welcome families of all ages to the inn in Killington/Okemo. Because we have a very keen focus on safety, we require that if you plan on visiting us with a child under the age of 10 or in need of any special services, we ask that you call or e-mail prior to making a reservation. Our toll free # is 866-729-4687.

The Paw House is a non-smoking establishment.  

Reservations can be made online or by calling us toll free at 866-PAW-HOUSE (866-729-4687).  We will confirm your reservation by e-mail which will also contain a link to our "The Paw House Dog Guest Profile Form." Upon making a reservation you will be charged a deposit equal to 1/2 of your total stay or the full amount if you are staying for only one night.  The balance for your stay plus 9% tax is due upon checking in. Room rates are based upon double human occupancy plus up to two dogs. Additional dogs are welcome - there is a small fee of $25 per night for a third dog. If you have more than three dogs, please call for reservations. A full country breakfast (for humans) is included in the rate.  There is no additional fee to use our doggie care facility.

1.  For reservations cancelled 14 days or more before arrival: Guest receives a full refund less the greater of 10% of the deposit or $30 as an administrative fee
2.  For reservations cancelled less than 14 days before arrival
    - If we are able to rebook the room, guest can apply the entire deposit towards a future visit within the ensuing 12 months. There are no refunds for canceallations within 14 days of your reservation date.
    - If we are unable to rebook the room, unfortunately the guest will forfeit the entire deposit
3.  Unfortunately in the event that we do not receive notice of your cancellation, guest will be charged the full amount of your stay.

  Date Changes:
Date changes are subject to availability and there is a $30 fee for date changes. If you provide us 14 a days notice prior to changing your date, your only cost will be $30. If you change your date within 14 days of your original reservation, our policy is that you will forfiet your deposit unless we can rebook your room for the duration of your visit. Thank you for your understanding.